1. Shipping & Delivery Policy 

Welcome to coqomks.shop. We are committed to providing a seamless shopping experience for our UK customers.

1. Delivery Areas and Scope We currently specialize in serving the United Kingdom market exclusively. This ensures our logistics team can maintain the highest standards of speed and reliability. Whether you are in London, Manchester, or the rural countryside, we aim to bring the best outdoor living products directly to your home.

2. Shipping Costs (The ATB Promise) To provide transparent pricing, we offer FREE Standard Home Delivery on all orders, with no minimum purchase required. The price you see on the product page is the final price you pay for delivery to your doorstep. There are no hidden handling fees or surprise surcharges at checkout.

3. Order Processing and Timelines

  • Handling Time: Orders are typically processed and prepared for dispatch within 1-2 business days (Monday to Friday, excluding UK Bank Holidays).

  • Transit Time: Once dispatched, your order will generally arrive within 3-5 business days.

  • Total Estimated Delivery: Most customers receive their items within 4-7 business days from the moment the order is placed.

4. Tracking and Delivery Partners We partner with reputable UK couriers such as DPD, Royal Mail, and Evri to ensure safe handling. Once your order is on its way, you will receive a Shipping Confirmation email containing a unique tracking number and a link to monitor your parcel’s progress in real-time.

5. Delivery Address Accuracy Please ensure your shipping address, including the postcode, is 100% accurate. We cannot be held responsible for delays or failed deliveries caused by incorrect information provided during checkout.

2. Returns and Refund Policy 

At coqomks.shop, we stand behind the quality of our products. If you’re not satisfied, we’ve made our return process simple and fair.

1. 30-Day Return Window In accordance with UK consumer laws and to give you extra peace of mind, we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

2. Eligibility for Returns To be eligible for a full refund, your item must be:

  • In the same condition that you received it (unused and unworn).

  • In its original packaging with all tags and manuals included.

  • Accompanied by the receipt or proof of purchase.

  • Note: For hygiene reasons, BBQ grills or air fryers that have been used for cooking cannot be returned unless they are found to be defective.

3. Clearance and Final Sale Items Items purchased from our Clearance section are offered at significant discounts. These items are eligible for return only if they arrive damaged or are functionally defective. “Change of mind” returns may not apply to certain clearance-marked goods.

4. How to Start a Return Contact our support team at [support@coqomks.shop]. We will provide you with the return shipping address and a Return Authorization. Please do not send items back to the manufacturer.

5. Return Shipping Fees

  • Faulty/Incorrect Items: If we sent the wrong item or it arrived damaged, we will cover all return shipping costs.

  • Change of Mind: If you decide you no longer want the item, the customer is responsible for the return postage. We recommend using a tracked service.

6. Refunds Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed back to your original payment method within 5-10 business days.

3. Privacy Policy 

Your privacy is our priority. This policy outlines how coqomks.shop handles your data in compliance with UK GDPR.

1. Data Collection When you browse or shop with us, we collect necessary information to fulfill your order, including:

  • Identity Data: Name and contact details.

  • Transaction Data: Shipping and billing addresses.

  • Technical Data: IP address and browser type (via cookies) to improve website performance.

2. Use of Information We use your data solely to:

  • Process and deliver your orders.

  • Prevent fraudulent transactions.

  • Send order updates and (with your consent) marketing promotions.

  • Enhance our website’s user experience through Google Analytics.

3. Data Security and Third Parties

  • Payment Security: We use industry-standard encryption. We do not store your credit card or debit card information on our servers.

  • Sharing: We only share your details with essential third parties, such as UK delivery couriers and secure payment processors. We never sell your personal data to third-party marketers.

4. Your Rights under UK GDPR As a UK resident, you have the right to access, correct, or request the deletion of your personal data. You may also opt-out of marketing emails at any time by clicking “Unsubscribe.”

5. Contact Us For any questions regarding your data or this policy, please reach out to our Data Protection Coordinator at [support@coqomks.shop].